Questions, answered
Booking, payment and cancellation policies — plus our official bank details.
Frequently asked
How do I book a hotel or tour?
Book directly by contacting our specialized departments via WhatsApp or phone. For Makkah/Umrah, contact Sameed Fareed (+92 340 2358575). For international tours, contact Taha Dossani (+92 335 3538627).
What is your payment policy?
Individual bookings must be paid in full upon confirmation. For group bookings (5+ rooms), we require a 20% deposit upon confirmation, 50% payment 21 days before arrival, and 100% payment 7 days before arrival.
Are taxes included in the rates?
Yes, our international hotel rates (SAR) include Municipality Fees (5%) and VAT (15%).
What happens if I cancel my individual booking?
If you cancel less than 15 days before arrival, a 1-night cancellation fee applies. If cancelled less than 7 days before arrival, the full stay amount will be charged.
Can I amend my booking dates?
Amendments are accepted up to 7 days before arrival (subject to a % allowance). No amendments are accepted within 6 days or less of arrival.
Pay securely
Acc:
12810981018392012IBAN:
PK84 BAHL 1281 0981 0183 9201Acc:
01200107277396IBAN:
PK33MEZN0001200107277396Acc:
0002654586IBAN:
PK67JSBL9604000002654586Acc:
321327136IBAN:
PK66UNIL0109000321327136Finance Department: +92 335 3538627 · +92 21 33374116. Always confirm account details with our finance team before transferring.
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